About Us
We are committed to providing Shipping Agency services with the highest efficiency, quality and innovation, focusing our efforts on the well-being of our customers and on the continuous improvement of our Management System for the Management of the Company, as well as professional attention and highly competent by having a trained team focused on the objectives and values of our organization
Mission
Provide a service defined by its efficiency and continuous improvement, supported by a trained and motivated team, serving and maintaining our clients with the highest degree of satisfaction and confidence that we are your best option.
Vision
To be recognized as a company defined by its excellence in providing Shipping Agency services and the high competence of its staff, highlighted by compliance with all the requirements and standards of quality and to be able to meet expectations and generate the highest degree of trust from the market.
Values
- Responsibility: We comply with meeting customer needs effectively and efficiently. Integrity: We proceed consistently with the client’s needs.
- Availability to change: We are present and focused on continuous improvement.
- Teamwork: It is our most important value since it is essential to exercise tolerance, respect and consideration in our organization.
- Ethics: It constitutes the value of not putting one’s own criteria before what is correct.
- Customer satisfaction: It is our work philosophy, to act constantly in order to satisfy the customer’s needs and expectations as a priority, fully complying with each of their requests.
Commitment and leadership
- Assume responsibility and accountability for the efficiency of the Quality Management System.
- Ensuring and establishing the quality policy and quality objectives for the quality management system are compatible with the context and strategic direction of Z&G SHIPPING C.A.
- Promote a process approach and risk-based thinking.
- Promote the necessary resources for the quality management system.
- Communicate the importance of effective quality management and in accordance with the requirements of the Quality Management System.
- Ensure that the Quality Management System achieves the expected results.
- Engage, direct and support staff to contribute to the effectiveness of the Quality Management System.
- It promotes the philosophy of continuous improvement of management and processes.
- Support other relevant management roles, to demonstrate your leadership as it applies to your areas of responsibility.
Z&G Shipping, C.A provides its services as a Shipping Agency in Puerto Ordaz and Puerto La Cruz.
Z&G Shipping, C.A presta sus servicios como Agencia Naviera en Puerto Ordaz y Puerto La Cruz.